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Help & Support Centre

  General

  Let us know

Send us Feedback if you think something could be improved or if there is a problem.

  Welcome to the eJay Help & Support Centre

eJay
eJay is a vibrant, dynamic venue where thousands of buyers and sellers can interact and trade with each other. Read more about eJay.

If you cannot find an answer to your problem or query in our help topics, please contact support.

  Help Topics

Introduction

About eJay, Take the tour

Buying

Quick guide to buying, finding items, Bidding, InstantBuy, Bidding & InstantBuy Policy, Checking out, Using wanted adverts

Registration

Registration & Membership, Privacy Policy

Selling

How to sell, item policies and selling rules, After the item ends

Trade Safely

Online Security, Avoid scams and fraud, Account verification

Feedback & Disputes

Leaving feedback, Feedback Policies Dispute Resolution

  Contacting Help & Support (Internet Auction Support)

Please note that Internet Auction Support does not deal with enquiries in relation to Caulfield Auction Centre. If you have such an enquiry, you must contact Caulfield Auction Centre directly.

Priority help and support is currently available to registered members of eJay via telephone. Please call +61 406634825, and have your eJay user ID ready. Telephone support is available from 9am to 5pm, Mondays through Friday, except public holidays. Standard mobile call charges apply (from within Australia).

Alternatively you may contact us through our online Support system, available to registered members. Turnaround time is usually 2 business days.